Creative PCI 128 User's Guide download pdf (Page 21)

Troubleshooting 17

ENGLISH

Troubleshooting

This chapter provides solutions for problems you may encounter during installation or normal use of

your audio card.

No sound is heard from

audio (music) CDs

Various conditions may be responsible. To troubleshoot, please check the following:

• Creative Mixer or Microsoft Volume Control mute options and volume sliders. (Refer to the on-

line Sound Blaster PCI128 User’s Guide or Help, or on-line help for detailed information.)

• Connect headphones to the stereo phone jack on your CD-ROM drive’s front panel, and adjust the

volume control settings on the drive. If there is sound from your headphones, check the CD audio

cable connection from the CD-ROM drive to the audio card.

• Ensure the speakers are properly connected to the audio card’s output connector. (See the colored

insert for detailed connection information.)

Joystick port is not

working

To troubleshoot, check the following:

• The audio card joystick port conflicts with another joystick port in the system. Disable the audio

card joystick port, and use the system’s joystick port. To disable the joystick port, see “Resolving

Hardware Conflicts” on page 13 (select the joystick you want to disable rather than the audio card

shown).

• The joystick drivers, MSJSTICK.DRV and VJOYD.VXD, may not be installed. Uninstall the

joystick, then reinstall to load the drivers. The drivers are located on the Sound Blaster PCI128

installation disk in the \DIRECTX\DRIVERS\USA directory. See Sound Blaster PIC128 on-line

help for detailed information.

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Creative PCI 128 User's Guide Page 21