Creative Audigy 2 User Manual download pdf (Page 63)

Troubleshooting and FAQs B-6

Problems with

File Transfers on

Some VIA

Chipset

Motherboards

After you install the Audigy 2 card on a VIA chipset motherboard, you may have

the slight chance of seeing one of the following:

When transferring large amounts of data, the computer stops responding

(‘hangs’) or restarts itself, OR

Files transferred from another drive are incomplete or corrupted.

These problems appear in a small number of computers, which contain the VIA

VT82C686B controller chipset on their motherboards.

To verify if your motherboard has the VT82C686B chipset:

❑

Refer to your computer or motherboard manual, or

❑

In Windows:

i. Click

Start

Settings

Control Panel

ii. Double-click the System icon.

iii. Click the Device Manager or Hardware tab.

iv. Click the

Systems devices

icon.

v. In the list that appears, see if the items

highlighted in Figure B-1 appear.

vi. If the items appear, remove your computer cover

and locate the VIA chipset on your motherboard.

(Take note of the safety precautions on page 1-6.)

The VT82C686B chipset has its model number

inscribed on the chip.

If you have the VT82C686B chipset:

❑

Creative recommends that you first contact your

computer vendor or motherboard manufacturer

for the latest solution.

❑

Some users have solved the above problems by

doing one or both of the following:

• downloading the latest VIA 4in1 drivers from http://www.viatech.com*,

Figure B-1: Device Manager tab.

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