Creative DTT3500 Digital User's Guide download pdf (Page 27)

Please retain all contents including packaging and proof of purchase until you

are fully satisfied with product.

If you have a problem installing or using your Creative product, please use the

Creative Web Support and/or Telephone Support services for assistance. Note

the following information for reference should you require technical

assistance:

❑ The model and serial number of your Creative product

❑ Error information on the screen and how it came about

❑ Information on the adapter cards which may be causing a conflict

❑ Hardware configuration information such as the base I/O address,

IRQ line, DMA channels used

❑ Motherboard information: BIOS manufacturer/version and chipset

manufacturer

❑ Type and version of your operating system, e.g., DOS 6.0, Windows 3.1x,

Windows 95, Windows 98 or Windows NT

If, after using the Creative support services, you believe your Creative

product to be defective, you should verify the purchase date and the take the

appropriate action as detailed below:

Less than 30 days since date of purchase

Should your store receipt indicate that the product is less than 30 days old,

you have the option of returning the full product to the dealer/retailer for a

replacement or credit. The 30-day time period may not apply in all instances,

so please check the seller’s replacement/credit terms.

More than 30 days since date of purchase

Contact European Technical Support to clarify the nature of the problem and

to obtain details of our repair returns procedure. Creative Labs requires that

all returns for repair/replacement must first be issued with an authorisation

number.

If You Have a Problem

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Creative DTT3500 Digital User's Guide Page 27