Creative Video Blaster WebCam Go User's Guide download pdf (Page 36)

Troubleshooting 24

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In our testing on a wide variety of PC motherboards with integrated Universal Serial Bus

(USB) ports, we have encountered a small number of motherboards with USB ports that do not

meet the USB specification exactly. Unfortunately, WebCam Go

may

not operate correctly

with these systems.

When you run the setup program from the WebCam Go installation CD, the setup program

automatically checks your motherboard model and revision. If your motherboard is among

those that have failed our test procedure, the setup program will display a warning message.

However, due to the numerous brands of motherboards in the market, our test procedure is not

exhaustive. So, there may be some non-USB-compliant motherboards that will not trigger the

display of the warning message.

So far, for some of the non-USB-compliant motherboards that we have tested, the motherboard

manufacturers have released new versions of motherboards or BIOS to address the problem.

If the setup program warns you that your motherboard’s USB port is incompatible, or if the

camera does not work on your system and you suspect that the problem may be related to your

PC’s USB port, the following is a list of available options:

1. Contact your PC vendor.

Your PC vendor may be able to upgrade your motherboard or its BIOS to a newer version

that addresses USB incompatibilities.

2. Use a PCI host adapter which provides USB connectors.

If you are not able to upgrade your motherboard or its BIOS, we recommend this approach.

3. Attach WebCam Go to a powered USB hub.

Some USB devices (such as monitors) also operate as powered USB hubs; you can also buy

dedicated powered USB hubs which are to be attached to your PC’s USB port. However, in

some cases, attaching a powered USB hub to a non-USB-compliant USB motherboard

connector will not solve the problem.

To look for a USB compatible product, you can visit the product search page at the official

USB Web site: http://www.usb.org/app/search/products.

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Creative Video Blaster WebCam Go User's Guide Page 36